1. Introduction

At Knowing Connection, we prioritize the privacy and confidentiality of our clients. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with applicable privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA). By engaging with our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following types of information from clients:

• Personal Information: Name, address, email, phone number, date of birth, and other personally identifiable information necessary for providing services.

• Health Information: Medical and mental health history, treatment plans, therapy session notes, diagnoses, medications, and other health-related information.

• Payment Information: Credit card information, billing addresses, and any other data necessary to process payments. Credit card information is encrypted into our Electronic Health Record system and we are only privy to the last 4 digits upon entering your information.
  

3. How We Use Your Information

The information we collect is used to:

• Provide mental health services.

• Develop personalized treatment plans.

• Schedule appointments and communicate with clients.

• Process payments.

• Maintain accurate medical and financial records.

• Comply with legal and regulatory requirements.
  

4. Disclosure of Information

We will not share, sell, or disclose your personal or health information except in the following situations:

• With Your Consent: We will share your information when you explicitly request or authorize us to do so with use of a Release of Information (ROI) form.

• For Treatment Purposes: With your signed consent, we will collaborate with other healthcare professionals to support your care.

• For Payment: We provide superbills to clients to submit to their insurance directly if desired.

• Legal Requirements: We may disclose your information if required by law, such as in cases of child abuse, threats of harm to self or others, or when mandated by a court order.

• Business Associates: We may share information with third-party service providers, such as our Electronic Health Record system, note taking systems, and credit card processing systems, as long as they are bound by a BAA (Business Associate Agreement) to maintain confidentiality.
  

5. How We Protect Your Information

We take reasonable precautions to protect your personal and health information from unauthorized access, use, or disclosure. This includes:

• Implementing secure electronic health records systems.

• Encrypting sensitive data.

• Limiting access to personal information to authorized personnel only.

• Following HIPAA guidelines to ensure the confidentiality of health records.
  

6. Your Rights

As a client, you have the right to:

• Access: Request copies of your personal and health information.

• Amend: Ask us to correct or update inaccurate or incomplete information.

• Restrict Use: Limit the use of your information for certain purposes.

• Request Confidential Communications: Specify how and where we communicate with you.

• File a Complaint: If you believe your privacy rights have been violated, you may file a complaint with us or with the U.S. Department of Health and Human Services (HHS).
  

7. Cookies and Website Analytics

If you use our website, we may collect non-personal information via cookies and similar tracking technologies. This helps us improve the user experience on our site. You can adjust your browser settings to refuse cookies.

8. Mobile SMS Messaging Privacy Policy

Information collected:
We may collect information, such as name, phone number, and email address.

Use of information collected:
We may use the information we collect to perform the services requested including billing, customer service, appointment reminders and other administrative requests.

Sharing of information collected:
We may share information we collect with payment processors, legal authorities, partners so that these service providers can perform their normal duties. We do not share, sell, rent, or trade any information provided with third parties for promotional purposes.

As a current or prospective customer, you understand that you can text us STOP at any time to opt out of receiving SMS text messages from us. You can text us HELP at any time to receive help.

You understand that the messaging frequency may vary. Messaging & data rates may apply.

‍Your mobile information will not be shared with any third parties/affiliates for marketing/promotional purposes. All policies are followed as per CTIA guidelines 5.2.1. At any time if you want your information to be removed, you can contact us via our email address or regular mail.

Our customers opt-in by visiting our website https://www.knowingconnectiontherapy.com/contact-schedule. They provide us consent for texting by filling our web form with an optional mobile number. We text them only after receiving their consent. If they do not provide us their consent, we do not text them.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website, and the updated policy will take effect upon posting.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or your privacy rights, please contact us at:

Knowing Connection, PLLC
2115 Stephens Place
Bldg 410
New Braunfels, TX 78130
830-217-2387

jess@knowingconnectiontherapy.com